We, Shangyuan, always adhere to a strict standard service system. We have established the SYWATER FOSS on-site service operation system, which has been deeply involved in the operation of circulating water, reverse osmosis, and boiler water. Shangyuan's "SYWATER FOSS" is our firewall placed on the first site of the owner, serving as a water manager and water nanny for the owner. It exists in the form of an on-site operation station. The emergence of SYWATER FOSS has changed the sales and after-sales service model of industrial water treatment chemicals, opening up an era of full process, full time, and full process general contracting services. Early warning and professionalism are its core.

Our service system at Shangyuan includes turnkey technical services and third-party hosting services, as follows:

General contracting technical services: mainly refer to all general contracting work except for operational operations, including on-site technical guidance, dosing operations, daily laboratory testing, report analysis and provision, technical communication and training. The technical service package is suitable for industrial circulating water, reclaimed water reuse, gasification ash water treatment, and desalination water treatment.

Third party custody operation services: mainly based on the overall technical service package, comprehensive improvements have been made, including personnel management and operation operations. Water treatment is delivered to the third party in the form of custody, and the third party settles the operating cost per ton of water. On the one hand, it can solve the problem of personnel management and training for the owner, and further reduce the operating costs of both parties through scientific management. The third-party custody operation package is mainly suitable for the reuse of reclaimed water, sewage treatment, and desalination water treatment.

At present, the service system we provide to homeowners by Shangyuan mainly consists of four main parts:

Firstly, the technical service guarantee system:

1. The first layer of guarantee is the on-site operation team. The on-site operation team (SYWATER FOSS) is the first safeguard barrier built by Shangyuan for the owner. Through the on-site operation station established by Shangyuan, it can start from optimizing and accurately adding basic chemicals, to conducting water quality testing and analysis at every step of the daily operation process, conducting targeted inspections of the operation site every day, and taking emergency response plans in a timely manner when problems arise. Through timely monitoring of the situation, it can achieve rapid adjustments.

2. The second layer of support is provided by the headquarters technical engineer team and the Shangyuan headquarters technical engineer team, which have built a second barrier of support for the owners. The technical scope of the engineers covers industrial water treatment areas such as circulating water, boiler water, feedwater, reclaimed water reuse, gasification ash water, etc. The industry has expertise, and the Shangyuan engineering team has their own strengths. The richness of the Shangyuan technical engineer team can truly comprehensively solve problems for the owners.

3. The third layer of guarantee is the national team of specially appointed experts in water treatment. Shangyuan's specially appointed expert team has built a third barrier of guarantee for the owners. Currently, experts from various industries are hired, and Shangyuan's specially appointed expert team is responsible for training Shangyuan's internal technical personnel. At the same time, they are invited to provide more professional training to the owners to prevent potential problems. For further technical problems that cannot be solved, Shangyuan's specially appointed expert team will further track them until they are solved.

Therefore, Shangyuan has built a three-layer guarantee system for the owner, which ensures the safety and long-term operation of the owner's water treatment.

Secondly, technical exchange and training system:

1. The on-site operation team participates in the owner's scheduling meetings every day, timely reports water treatment work to the owner, and achieves transparency in management information.

2. Conduct technical exchanges at the company level every quarter, through which both parties summarize their work since the first quarter, and then propose their own suggestions in water treatment, forming a resolution that will be gradually implemented and improved in the following work.

3. We conduct targeted training every quarter to address issues discovered during the operation and management process, or to provide training on relevant water treatment knowledge according to the requirements of the owner. To ensure the effectiveness of the training, we can not only provide training but also add corresponding assessment content.

4. Inviting property owners to attend our company's annual water treatment industry conference, technical training sessions, demonstration meetings, etc., to better understand the new technologies and trends in the current water treatment industry.

Thirdly, operational management data and archive system:

1. Establishing a water quality database, a complete set of water treatment operation data can better identify causes from historical data.

2. Establish a water quality monitoring operation template, and conduct data statistics and analysis according to the water quality monitoring operation template

3. Establish archive materials for various equipment, cleaning, maintenance, etc

Fourth, on-site operation management system:

1. The dual management system of SYWATER FOSS personnel: on the one hand, they are included in the Shangyuan Management Human Resources Management System, and on the other hand, they work under the supervision and management of the owner. Only by integrating and unifying personnel management can the transparency of on-site work be ensured, allowing the on-site operation team of Shangyuan to truly leverage the advantages of on-site operation and management, and helping owners to do a good job in industrial water treatment management.

2. On site operation management data sharing: Daily laboratory test results, daily operation management operation records, and daily on-site inspection records will be provided to the owner in the form of reports, allowing the owner to keep track of the current system operation status at any time, ensuring that our operation is traceable.

3. On site emergency response plan: Conventional water treatment is very easy to handle, but many enterprises and service providers do not have emergency response plans for sudden events, resulting in small problems that cannot be detected in a timely manner. Even if discovered in a timely manner, it cannot be dealt with in a timely manner, causing incalculable consequences to the enterprise. When dealing with emergency emergencies, Shangyuan has a very comprehensive and fast emergency response plan, which can quickly start when problems occur, ensuring stable system operation.

4. On site operation and landing operation procedures. When operating at the service station, we have operating procedures to follow. On site operation must be carried out in accordance with standard procedures to ensure that our daily operation is well regulated.

The values of Shangyuan Enterprise are to firmly establish the concept of "brand image is greater than sky", especially in terms of service, which is deeply integrated into every aspect of the enterprise we serve, bringing high-quality service to our customers.